Visitor Management Manager Job

1. Job Purpose

Manage and develop the visitor management including; services and operational activities to ensure the delivery of an exceptional visitor experience

2. Key Duties and Responsibilities

Functional Responsibilities

1

Develop and review current and future tourism and visitor management policies.

2

Plans and regulations to guarantee a minimizing impact and optimizing desired.

3

Manage tour operator’s activities and develop concessional agreements with tour operators.

4

Ensure all Security, Health and Safety incidents are dealt with promptly, and that incident reporting procedures are implemented and monitored.

5

Oversee and manage the visitors’ experience and services.

6

Monitor and maintain effective procedural guidelines for all activities.

7

Perform any other job-related duties as required by the direct manager.

Managerial Responsibilities

1

Provide input to the sector’s strategy from the Department's or Section's perspective in line with RCU overall vision and mission.

2

Develop the Department's or Section's objectives, KPIs, annual operational plans and ensure plan execution is meeting the targets

3

Contribute to the preparation of the Department's or Section's annual budget and monitor the financial performance of the Department or Section.

4

Implement and execute the Department's or Section's policies and procedures. Oversee the overall performance of the section and ensure KPI’s are well developed, cascaded, communicated and monitored.

5

Ensure effective staffing, professional development and deployment of staff of the Department or Section in consultation with the Sector Executive or (Executive) Director.